General Transaction Terms

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1. Return Policy

As a customer registers for the service, there will be no available option for cancellation, change, or refund under any circumstances.

2. Warranty Policy

Our services are online, thus, we do not offer this policy. We guarantee conformance to the Quality Commitment Form signed with customers regarding technical support, complaint, compensation, etc.

3. Obligations of Sellers

FPT Cloud Responsibilities:

  • Provide accurate and detailed information about products and services of FPT Cloud.
  • Ensure accuracy and integrity of FPT Cloud product and service information provided on the e-commerce website.
  • Conform legal regulations regarding online payment, protection of consumer rights, and other related regulations applied to e-commerce activities.
  • Comply to tax oblications detetermined by the law
  • Resolve users’ queries and problems
4. Obligations of Buyers

Customer Responsibilities

  • Comply to service-related regulations and procedures as stated by FPT Cloud
  • Provide complete payment for FPT Cloud based on the order as well as bills and receipts (if available)
  • Support and provide detailed information related to the transaction for FPT Cloud when asked