FPT.AI Conversation

Engage your customers with AI-powered Conversation.


FPT.AI provides a platform to create and manage chatbots with a user interface. Covering from natural language processing to dialog management, the system offers a complete bot solution that can integrate with and communicate on various platforms, automating conversations, bringing more sales leads, scaling operations while increasing customer satisfaction.

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Natural conversation in multiple languages

Accurately understand users’ Intents in Vietnamese, English, Japanese, and respond with contextually relevant answers. Chatbots can undergo self-learning and grow more intelligent under human supervision.

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User interface

Administrators can easily follow, update, and customize scenarios to satisfy actual business demands.

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Omnichannel deployment

Chatbot built on FPT.AI Conversation is able to be deployed on various channels (webchat, email, SMS, or an application) via cross-platform (Facebook, Zalo, Viber, etc.).

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A perfect tool for business

Easily build flows of conversations with your customers through their journey with your products/services and automatically broadcast the updated promotional programs.

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Conversation quality report

Chatbot can be trained to better assist customers using automatically generated reports about chatbot’s ability to understand the conversation as well as customer ratings.

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Save expense

Reponse to thousands of customers’ requests simultaneously, allowing businesses to save up to 60% operational costs.

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Enhanced experience

Provide prompt and transformative customer experience as chatbots can accurately understand customers’ intents expressed in Vietnamese (abbreviations, slangs,…) and other languages (English, Japanese).

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Easily create and manage

The user interface is optimized to easily create and manage chatbot and enhance its quality.

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Compatibility and scalability

FPT.AI Chatbot can integrate with your business system through APIs with minimal effort, flexible deployment whether on-cloud or on-premise. Our cloud-based platform allows flexible scalability which processes several thousand customer intents at the same time

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