FPT.AI Virtual Agent for Call Center

Enhance customer service and productivity with Virtual agent.

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Leveraging cutting-edge technologies i.e. Speech Recognition, Speech Synthesis and Natural Language Processing, FPT.AI provides smart virtual agents for Call Center to enable automated conversations between organizations and customers in Vietnamese language including inbound calling, outbound calling and hybrid solution following defined scripts.

Instant scalability

With FPT.AI virtual agent, you can fluidly scale customer service and never worry about not having enough agents at peak time.

Quick integration

Our service can integrate quickly and seamlessly into your existing call center or bundled with call center services.

Insight analytics

The service provides detailed analysis of call content, deliver statistics and other performance indicators for better decisions about your call center.

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Intelligence automation

Virtual agent keeps your call center open 24/7 so customers never have to wait. It is able to communicate with more customers and prospects in a shorter amount of time while eliminating the time spent on missed calls or hang-ups.

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Human-like conversation

FPT.AI virtual agent understands your customers’ true intent immediately to give the most appropriate answer and speak with your customers in a warm, natural voice.

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Reduced costs and improved customer service

By handling repetitive tasks, FPT.AI virtual agent helps businesses dramatically cut customer service costs. Unlike traditional IVRs, FPT.AI virtual agent gives answer with no delays, enables fluent conversations and solves customer problems in real time, providing consistent customer service experience, thus enhancing customer satisfaction.

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