We decided to use FPT Cloud's services for our system because they have the same service quality as foreign partners, own advantages in domestic transmission lines, support ability as well as contract costs. physical.
In 6 months of implementation, “AI Virtual Assistant” has performed nearly 46,000 automated consultations. Accordingly, when calculating and converting into productivity and working efficiency, this technology helps to benefit about more than 300 million VND/year. With the increasing demand for calls to the switchboard, “AI Virtual Assistant” will bring even greater economic efficiency.
We call this synergy. One plus one no longer equals two, but three. By linking Home Credit's scale and innovative approach to risk with FPT's operations and technology, we have created one of the best customer experiences in the market.