PRIVACY POLICY 

(Code: 03-2026/CS/PDP Version: 2.0)  

1. Introduction

FPT Smart Cloud Company Limited (“FPT Smart Cloud”, “We”, “Us”) is committed to respecting and protecting the privacy and personal data of our customers, partners, and users throughout the process of interacting with, accessing, and using our products, services, platforms, and websites. This Privacy Statement (“Statement”) is designed to provide you with a comprehensive, transparent, and systematic view of how we collect, process, use, store, share, and protect personal data. 

This Statement also helps you understand your rights regarding personal data in accordance with the law. It is issued and implemented in compliance with current Vietnamese legal regulations, including but not limited to Personal Data Protection Law No. 91/2025/QH15, Decree 356/2025/ND-CP, and related guiding documents, while referencing international data protection practices and standards. 

2. Scope of Application

This Privacy Statement applies to all individuals interacting with FPT Smart Cloud, including but not limited to: 

• Visitors and users of the website; 

• Customers using products and services; 

• Business partners; 

• Individuals contacting, exchanging, or interacting with us. 

The scope covers all interaction channels, including websites, digital service platforms, applications, and other online communication methods operated or managed by FPT Smart Cloud. 

3. Personal Data Processing Roles

Depending on the specific relationship with you and the type of service provided, FPT Smart Cloud may act as: 

• Personal Data Controller: When we decide the purposes and means of data processing; 

• Personal Data Processor: When we process data at the request of customers or partners; 

• Both Controller and Processor of personal data. 

Specific roles will be determined based on the nature of the service and the agreement between the parties. 

4. Types of Personal Data Collected

We may collect and process the following types of personal data: 

4.1. Data Provided by you includes information you actively provide, such as: 

• Full name; 

• Email address; 

• Phone number; 

• Organization/Business information; 

• Content of exchanges, requests, or feedback. 

4.2. Automatically Collected Data Technical information collected when you access our website or services: 

• IP address; 

• Device type, operating system, and browser; 

• Access behavior data; 

• Cookies and similar tracking technologies. 

4.3. Data Arising During Service Use  

• System logs; 

• Usage history; 

• Interaction information with the platform. 

5. Purposes of Processing Personal Data

Personal data is processed for specific, legal, and transparent purposes, including: 

• Providing, operating, maintaining, and improving the quality of products and services; 

• Establishing, performing, and managing contractual relationships; 

• Receiving and responding to requests, inquiries, or complaints; 

• Ensuring system safety, security, and fraud prevention; 

• Fulfilling legal obligations as required by law; 

• Analyzing, researching, and enhancing user experience; 

• Conducting marketing and communication activities (subject to your consent). 

Note: We commit not to use your personal data to train Artificial Intelligence (AI) models without valid consent or unless the data has been anonymized according to regulations. 

6. Legal Basis for Processing

The processing of your personal data is based on one or more of the following: 

• Your explicit and valid consent; 

• Contractual performance obligations between you and FPT Smart Cloud; 

• Legal obligations we must comply with; 

• Legitimate interests of FPT Smart Cloud, provided they do not affect your legal rights and interests. 

7. Sharing and Disclosure of Personal Data

When necessary, your data may be shared with: 

• Affiliates and member units within the FPT ecosystem; 

• Partners and service providers supporting operations (e.g., technology infrastructure, technical support); 

• Competent state authorities as required by law; 

• Other relevant parties to protect the legal rights and interests of FPT Smart Cloud. 

We ensure that all data recipients are obligated to maintain confidentiality and only process data for the specified purposes. 

8. International Data Transfer

Personal data may be transferred outside the territory of Vietnam if necessary for service provision. In such cases, we commit to: 

• Fully complying with Vietnamese legal regulations on overseas data transfer; 

• Performing impact assessments and necessary legal procedures; 

• Applying appropriate protection measures to ensure data safety; 

• Fulfilling reporting obligations to competent authorities as required. 

9. Data Retention Period

Your personal data will be stored for the period necessary to fulfill the identified processing purposes or as required by applicable law. Upon expiration of the storage period, data will be deleted, anonymized, or destroyed using appropriate technical and organizational measures. 

10. Personal Data Security

We apply appropriate technical and organizational security measures to protect personal data from risks such as unauthorized access, loss, disclosure, or alteration. These include: 

• Access control; 

• Data encryption; 

• Intrusion monitoring and detection; 

• Security awareness training for personnel. 

11. Handling Personal Data Incidents

In the event of a personal data incident, FPT Smart Cloud will proactively take measures to control and rectify the situation. We will: 

• Notify competent authorities as required by law; 

• Notify the data subject when necessary to minimize risks. 

12. Your Rights

You have full rights related to your personal data as prescribed by law, including the right to be informed, access, correction, deletion, restriction or objection to processing, withdrawal of consent, and the right to complain. Detailed procedures are available in our Data Subject Rights Performance Policy published on our website. 

13. Cookies and Tracking Technologies

We use cookies to ensure website operation, analyze user behavior, personalize experiences, and support marketing activities (with your consent). Detailed usage is governed by our Cookie Policy. 

14. Third-Party Links

Our website may contain links to third-party websites or services. We do not control and are not responsible for the content or data protection policies of these parties. You should consult their privacy policies before providing personal data. 

15. Contact Information

For any questions, requests, or complaints regarding personal data processing, please contact: 

• Data Protection Officer (DPO): Pham The Minh 

• Company: FPT Smart Cloud Company Limited  

• Address: No 10 Pham Van Bach Street, Cau Giay ward, Hanoi, Vietnam 

• Email: support@fptcloud.com  

• Hotline: 1900 638 399  

16. Statement Updates

FPT Smart Cloud reserves the right to modify or update this Privacy Statement periodically to ensure compliance with legal regulations and operational practices. Updated versions will be published on the website and take effect from the time of posting. Continued use of our services after an update signifies that you have read, understood, and agreed to the revised content. 

TERMS AND CONDITIONS OF USE 

(03-2026/CS/PDP Version: 2.0)  

The website of FPT Smart Cloud Company Limited (“FPT Smart Cloud”, “We”, “Us”) is provided to all users worldwide. FPT Smart Cloud creates and maintains this website solely for informational purposes. By using this website, you are deemed to have accepted and agreed to comply with these terms and conditions, as well as all applicable laws and regulations. You agree not to disrupt or intentionally attempt to disrupt the operation of this website in any manner. You must not use this website if you do not accept these terms. 

1. Limited License

• This website and all its content, including patents, copyrights, trademarks, and other intellectual property rights, are the property of FPT Smart Cloud and are protected by intellectual property laws worldwide. 

• You agree to comply with all global intellectual property laws while using this website. 

• FPT Smart Cloud does not grant any express or implied rights regarding patents, trademarks, copyrights, or trade secret information. 

• You may not modify, copy, transmit, sell, or distribute all or part of this website, unless FPT Smart Cloud grants you a non-exclusive, non-commercial, and limited right to use it. 

• You may not use any part or the entirety of this website to create part of a new website and/or use Internet links to create it without prior written consent from FPT Smart Cloud. 

• Any software or other materials provided for download, access, or use from this website with their own separate terms, conditions, and license notices will be governed by those specific terms. 

• Violation of any of these agreements will result in the automatic termination of all rights granted to you without prior notice. 

• While FPT Smart Cloud prohibits such behavior and content on its website, you understand and agree that FPT Smart Cloud is not responsible for content posted on the website and that you may be exposed to such content. 

• You are solely responsible for any content you create, transmit, or display while using the website and for the consequences of your actions (including any loss or damage that FPT Smart Cloud may suffer) in doing so. 

2. Blog

The purpose of FPT Smart Cloud's blogs is to share information with the community. We invite you to submit comments or posts for review. Before using the blog service, we must clarify the rights and responsibilities involved: 

• When accessing, creating, or contributing to any blog hosted on this website, you must read and agree to these blog terms of use and the following terms, conditions, and policies, including any future amendments. 

• FPT Smart Cloud reserves the right to remove any comment or user from the blog if they violate the terms and conditions listed below. 

• You must accept and agree that all content posted on FPT Smart Cloud's blog service is the sole responsibility of the individual who posted it. 

• All opinions expressed by users on this website represent only their personal views and do not represent FPT Smart Cloud or its affiliates. 

• Users are responsible for complying with the Personal Data Protection Law when posting any information related to other individuals on the Blog. 

• You must not infringe or threaten to infringe upon intellectual property rights, such as trademarks or copyrights, of FPT Smart Cloud or any third party. 

• You must not violate the legal rights or image rights of FPT Smart Cloud or any third party. 

• You must not defame, abuse, harass, or discriminate against FPT Smart Cloud or any third party. 

• You must not create a false identity to mislead others or impersonate a representative of another organization or FPT Smart Cloud to use this service. 

• You must not post, publish, or upload illegal topics that could lead to or relate to crimes such as child prostitution, controlled chemical transactions, fraud, or bank account trading. 

• You must not use profane, racist, or pornographic language. 

• You must not upload files containing images, software, or other materials protected by intellectual property laws - including the use of AI to create deepfake content for fraudulent purposes- unless you own the rights or have received necessary consent. 

• You must not organize contests or disseminate chain content. 

• You must not post commercial content to promote services or products. 

• You must not upload files containing viruses, code, or any programs that could damage or interfere with the operation of FPT Smart Cloud's or other users' computers. 

• You must not distribute advertising information or spam contrary to FPT Smart Cloud's regulations. 

• FPT Smart Cloud reserves the right, at its sole discretion, to modify, monitor, delete, or edit any content you contribute. 

• You must indemnify and hold FPT Smart Cloud harmless from any claims or losses incurred due to your violation of these terms. 

3. Links to Other Websites

• You may not create links to any part of FPT Smart Cloud's website or directly to this website from any other site unless granted written permission. 

• FPT Smart Cloud may, at its sole discretion, terminate the right to link to this website at any time. 

• This website contains links to other sites with their own terms of use; we do not control their content and are not responsible for any damage or loss incurred from using them. 

• These links are provided solely for your convenience. FPT Smart Cloud does not imply endorsement of any third party or their products/services. 

• You agree that we bear no direct or indirect responsibility for damages, losses, or costs arising from your reliance on or use of content, products, or services from linked websites. 

• Use of such links and websites is entirely at your own risk. 

4. Text Provided in Other Languages

FPT Smart Cloud provides some information in languages other than English. You must understand and agree that this information may be translated by humans or computer software without human review. Therefore, FPT Smart Cloud is not responsible for the accuracy or completeness of such translations. 

5. Disclaimer of Warranty

YOU UNDERSTAND THAT THE USE OF THIS WEBSITE IS YOUR SOLE RESPONSIBILITY. ALL INFORMATION, INSTRUCTIONS, SOFTWARE, PRODUCTS, PROGRAMS, AND SERVICES ARE PROVIDED ON AN "AS IS" BASIS. THE WEBSITE IS PROVIDED AS A FREE PUBLIC RESOURCE WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. 

• To the maximum extent permitted by law, all warranties of fitness for a particular purpose or merchantability are disclaimed. 

• FPT Smart Cloud does not guarantee that the website will be uninterrupted, timely, secure, or error-free. 

• Content is for informational purposes only and should not be construed as technical advice. 

• FPT Smart Cloud is not responsible for updating the website to keep information current or ensuring its accuracy or completeness. 

6. Limitation of Liability

YOU AGREE THAT YOU USE THE WEBSITE AT YOUR OWN DISCRETION AND RISK. UNDER NO CIRCUMSTANCES SHALL FPT SMART CLOUD OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES OR LOSSES (INCLUDING DIRECT, INDIRECT, SPECIAL, OR INCIDENTAL DAMAGES) ARISING FROM THE USE OF OUR WEBSITE. 

By using our website, you assume full responsibility for: 

• Any loss or damage caused by your actions, errors, or negligence, or circumstances beyond control. 

• Any errors, omissions, or inaccuracies in information, or delays in providing information. 

• Any downloads or materials obtained that result in data loss or damage to your computer system. 

• You commit to indemnifying FPT Smart Cloud against any liability, loss, or legal costs (including legal fees) arising from your failure to comply with these terms. 

• To the maximum extent permitted by law, FPT Smart Cloud's total liability shall not exceed the service fees you have paid, unless otherwise provided by law. 

7. Violation & Termination of Service

If you violate any applicable laws, these Terms of Use, or related Privacy Statements, FPT Smart Cloud reserves the right to suspend or terminate your access and licenses at its sole discretion. 

8. Choice of Law

These Terms of Use shall be governed by and construed in accordance with the laws of the Socialist Republic of Vietnam. Any claims or legal proceedings arising from these terms shall be brought exclusively in Vietnam. 

9. Privacy Policy

Please read our Privacy Statement, which is referenced and incorporated into this document. 

10. Changes to Terms of Use

FPT Smart Cloud reserves the right to modify or terminate this service at any time without prior notice. You are responsible for regularly reviewing these terms. Your continued use of the website constitutes agreement to all such terms. 

11. Copyright Notice

© 2025 FPT Smart Cloud Co., Ltd. All rights reserved. 

• FPT Smart Cloud respects intellectual property rights and expects you to do the same. 

• This website is for informational purposes only and is not legal advice. If you need legal advice, contact a lawyer. 

• The use of automated tools (Bots, Crawlers, AI Scrapers) to collect data for commercial purposes or for training Large Language Models (LLM) is strictly prohibited without prior written consent. 

SECURITY OR PRIVACY VULNERABILITY REPORTING 

If you believe you have discovered a security vulnerability or a privacy-related issue within FPT Smart Cloud's products or services, we look forward to receiving your feedback to help build a safer cloud computing environment. 

I. Reporting Methods

FPT Smart Cloud welcomes reports from security researchers, partners, and customers. To ensure information is processed quickly, please send an email to the following addresses: 

• Technical Security Issues: support@fptcloud.com. 

• Privacy & Personal Data Issues: minhpt@fpt.com (Send directly to the Data Protection Officer). 

Your report should include the following information: 

• The affected product/service and software version. 

• A detailed description of the observed behavior versus the expected behavior. 

• Specific steps to reproduce the error (include illustrative videos if available). 

• Safety Note: Please encrypt sensitive information before sending it to protect the data during transmission. 

II. Receipt and Processing Procedure

To protect our systems and customer data, FPT Smart Cloud applies the Coordinated Vulnerability Disclosure (CVD) process according to ISO/IEC 29147 standards: 

• Acknowledgment: We will send a confirmation response acknowledging receipt of your report within 24-48 business hours. 

• Investigation & Remediation: FPT Smart Cloud will not disclose or publicly discuss security issues until the investigation is complete and necessary updates have been widely released. 

• Public Disclosure: We use Security Advisories to provide information about fixes and to recognize the contributions of the reporting individuals or organizations. 

III. Security Advisories & Compliance 

FPT Smart Cloud's Security Advisories are designed to help customers maintain system safety and meet standards such as PCI DSS v4.0.1 and ISO 27001. 

• Technical Advisories: Updates on configuration changes, patches, or potential risks that are not categorized as software vulnerabilities but affect overall information security. 

• Recommendations: Customers should regularly monitor Technical Security Advisories and update their systems periodically to ensure data availability and integrity. 

FPT Smart Cloud is committed to maintaining the confidentiality of the reporter's information and handling all vulnerabilities with the highest sense of responsibility. 

I. General Policies and Regulations

FPT Cloud is owned by FPT Smart Cloud – a leading enterprise providing Artificial Intelligence (AI) & Cloud Computing (Cloud) solutions through a consolidated technology platform, diverse product ecosystem, and global connectivity. The website https://fptcloud.com/ is a property of FPT Smart Cloud with a mission to provide detailed information regarding Cloud-based products and solutions for businesses, helping them to deploy digital transformation solutions, save capital costs, and enhance operational efficiency.

Upon your visit to our website, you have agreed to the terms stated on the website. The website has the right to adjust, modify, add or delete any terms within the Terms & Conditions section at any time, and the changes will apply immediately when updated on the website without prior notice. Please check frequently for our updates.

1. Features of Information Display

All information displayed on the website https://fptcloud.com/ is to clarify FPT Smart Cloud product and service information. Other related information to provide knowledge for customers will clearly cite sources.

II. Conditions of Payment Method

PERSONAL DATA PROTECTION POLICY 

(Reference No.: 01-2026/CS/PDP – Version 2.0) 

1. Introduction

FPT Smart Cloud Company Limited (“FPT Smart Cloud”, “We”, “Us”) is committed to respecting and protecting the privacy and personal data of individuals and organizations when accessing and using our websites, platforms, and services. 

This Personal Data Protection Policy (“Policy”) is issued to: 

• Ensure transparency in personal data processing activities; 

• Safeguard the lawful rights and interests of Personal data subject matters; 

• Comply with Vietnamese laws, including the Law on Personal Data Protection No. 91/2025/QH15, Decree No. 356/2025/ND-CP, and relevant implementing regulations; 

• Align with international data protection standards. 

By accessing and using our platforms, you acknowledge that you have read, understood, and agreed to this Policy. 

2. Scope of Application

This Policy applies to all activities involving the collection and processing of personal data of: 

• Customers; 

• Website users; 

• Partners; 

• Individuals interacting or having contact with FPT Smart Cloud. 

This Policy applies across all channels, including but not limited to: 

• Websites; 

• Applications; 

• Digital service platforms; 

• Other online interaction channels. 

3. Definitions

For the purposes of this Policy: 

• Personal data: Personal data refers to digital data or information in other forms that identifies or assists the identification of a specific individual, including basic personal data and sensitive personal data. Personal data, once de-identified, is no longer considered personal data. 

• Personal data subject matters (or Data subject): Personal data subject matters refer to persons reflected in the personal data. 

• Personal data processing: Personal data processing refers to activities impacting personal data, including one or more of the following: collection, analysis, summary, encryption, decryption, modification, deletion, destruction, de-identification, provision, disclosure, transfer of personal data, and other activities impacting personal data.. 

• Personal data controlling party (or Data Controller): Personal data controlling party refers to an agency, organization, or individual that decides on the purposes and means of personal data processing. 

• Personal data processing party (or Data Processor): Personal data processing party refers to an agency, organization, or individual processing personal data as requested by the personal data processing party or personal data processing and controlling party under a contract. 

• Personal data processing and controlling party (or Data Controller and Processor): Personal data processing and controlling party refers to an agency, organization, or individual that decides on the purposes and means of personal data processing and directly processes personal data. 

Depending on specific circumstances, FPT Smart Cloud may act as a Personal data controlling party, Personal data processing party, or both Personal data processing and controlling party. 

4. Categories of Personaldatacollected 

4.1. Data provided by you 

Including but not limited to: 

• Full name; 

• Email address; 

• Phone number; 

• Company information; 

• Content of communications and requests. 

4.2. Automatically collected data 

When you access our website: 

• IP address; 

• Device and browser type; 

• Cookie data; 

• Browsing behavior information. 

4.3. Data generated during service use 

• System logs; 

• Usage history; 

• Platform interaction data. 

5. Purposes ofdataprocessing 

Personal data is processed for the following purposes: 

• Providing, operating, and improving services; 

• Establishing, performing, and managing contractual relationships; 

• Receiving and handling requests and feedback; 

• Ensuring safety and information security; 

• Complying with legal obligations; 

• Conducting analysis and research to enhance service quality; 

• Carrying out marketing and communication activities with consent. 

FPT Smart Cloud commits not to use customer personal data to train artificial intelligence (AI) models without explicit consent or full anonymization. 

6. Legalbasis forprocessing 

We process personal data based on: 

• Consent of the Personal data subject matter; 

• Contractual obligations; 

• Legal obligations under applicable laws; 

• Legitimate interests of FPT Smart Cloud, provided such interests do not override the lawful rights and interests of the Personal data subject matter. 

7. Datasharing anddisclosure 

Personal data may be shared in the following cases: 

• With affiliated companies and subsidiaries; 

• With partners and service providers (e.g., cloud infrastructure providers, technical support); 

• Upon request by competent state authorities; 

• When necessary to protect the lawful rights and interests of FPT Smart Cloud. 

Recipients of data are obligated to maintain confidentiality and process data only for agreed purposes. 

8. Cross-borderdatatransfer 

As a principle, FPT Smart Cloud stores data within Vietnam. In cases where cross-border data transfer is required: 

• We comply with Vietnamese legal regulations on data transfer; 

• We conduct a Data Transfer Impact Assessment and submit the required dossier to the Department of Cybersecurity and High-Tech Crime Prevention (A05) under the Ministry of Public Security; 

• We apply appropriate safeguards to ensure data security. 

9. Dataretentionperiod 

Personal data is retained for as long as necessary to fulfill the processing purposes or as required by law. 

After the retention period, data will be: 

• Deleted; 

• Anonymized; or 

• Securely destroyed in accordance with internal procedures. 

10. Rights ofPersonal data subject matters

Personal data subject matters have rights under applicable laws, including: 

• The right to be informed and to give consent; 

• The right to access and correct data; 

• The right to withdraw consent; 

• The right to request deletion of data; 

• The right to restrict or object to processing; 

• The right to lodge complaints or initiate legal action. 

To exercise these rights, Personal data subject matters may contact us using the details provided in Section 13. 

FPT Smart Cloud will handle such requests within the timeframes required by applicable law. 

11. Personaldatasecurity 

We implement appropriate technical and organizational measures to protect personal data, including: 

• Access control mechanisms; 

• Data encryption; 

• System monitoring; 

• Prevention of unauthorized access; 

• Staff training on information security. 

12. Personaldatabreach handling 

In the event of a personal data incident, FPT Smart Cloud will: 

• Promptly detect and assess the incident; 

• Apply necessary remedial measures; 

• Notify competent authorities within 72 hours (or as required by law); 

• Notify affected Personal data subject matters when necessary. 

13. Contactinformation

For any requests or inquiries regarding personal data, please contact: 

Data Protection Officer (DPO) 
FPT Smart Cloud Company Limited 

Address: No. 10 Pham Van Bach Street, Cau Giay Ward, Hanoi, Vietnam 

Email: Minhpt@fpt.com 

Phone: 0913571357 

Hotline: 1900638399 

14. Implementation Provisions

This Policy may be amended or supplemented from time to time to ensure compliance with legal requirements and operational practices. 

This Policy takes effect from the date it is officially published on the FPT Smart Cloud website. 

DATA SUBJECT RIGHTS POLICY 

(Reference No.: 02-2026/CS/PDP – Version 1.0) 

1. Introduction

FPT Smart Cloud Company Limited (“FPT Smart Cloud”, “we”, “us”, or “our”) is committed to fully respecting and protecting the lawful rights of Personal data subject matters (or Data subjects) in accordance with Vietnamese laws on Personal data protection. 

This page is designed to provide customers, partners, and users with a transparent, comprehensive, and structured overview of: 

• Their rights relating to personal data; 

• How to exercise those rights; 

• The process for receiving, verifying, and handling requests at FPT Smart Cloud. 

The exercise of these rights is carried out based on the principles of transparency, security, timeliness, and compliance with applicable laws. 

2. Personal data subject matters (or Data subject) rights 

In accordance with applicable laws, data subjects are entitled to the following rights: 

2.1. Right to be informed 

Data subjects have the right to request information regarding the processing of their personal data, including but not limited to: 

• Purpose of processing; 

• Categories of personal data collected; 

• Processing methods; 

• Retention period; 

• Relevant parties involved in processing. 

2.2. Right to consent and withdraw consent 

Data subjects have the right to decide whether to consent to the processing of their personal data. 

They also have the right to withdraw their consent at any time. 

Withdrawal of consent does not affect the lawfulness of processing carried out prior to such withdrawal. 

2.3. Right of access 

Data subjects have the right to: 

• Request confirmation as to whether their personal data is being processed; 

• Access their personal data; 

• Request a copy of personal data under processing, except where otherwise provided by law. 

2.4. Right to rectification 

Where personal data is inaccurate, incomplete, or outdated, data subjects have the right to request updates, corrections, or supplementation to ensure accuracy and completeness. 

2.5. Right to erasure 

Data subjects have the right to request deletion of personal data in accordance with applicable laws, including but not limited to cases where: 

• The data is no longer necessary for the processing purpose; 

• Consent has been withdrawn and no other legal basis exists for processing. 

2.6. Right to restrict processing 

In certain circumstances, data subjects may request restriction of processing, for example: 

• When there is a dispute regarding data accuracy; 

• When there are concerns about the lawfulness of processing. 

2.7. Right to object to processing 

Data subjects have the right to object to the processing of their personal data where: 

• Processing is conducted for marketing purposes; or 

• Processing is based on legitimate interests of FPT Smart Cloud, 

unless there are overriding legal grounds. 

2.8. Right to complaint, denunciation, and legal action 

Where data subjects believe their lawful rights and interests have been infringed, they have the right to: 

• Lodge complaints with competent authorities; 

• Seek compensation for damages; 

• Initiate legal proceedings in accordance with applicable laws. 

3. How to submit a request 

Data subjects may exercise their rights by submitting a request through the following channels: 

• Email: support@fptcloud.com 

• Hotline: 1900 638 399 

• Postal mail: 
  FPT Smart Cloud Company Limited 
  No. 10 Pham Van Bach Street, Cau Giay Ward, Hanoi, Vietnam 

To ensure accurate and timely processing, requests should include: 

• Identification information (full name, contact details); 

• Specific request details; 

• Supporting documents or information (if necessary for verification). 

4. Identity verification

To ensure the security and confidentiality of personal data, FPT Smart Cloud may request additional information or documentation to verify the identity of the requester before processing the request. 

Verification will be conducted in a manner that is appropriate, necessary, and proportionate to the purpose. 

5. Request processing time 

FPT Smart Cloud commits to handling requests within the timeframes required by applicable laws. 

Specifically: 

• Acknowledgment of receipt will be provided as soon as possible, typically within 72 hours of receiving a valid request; 

• Processing time depends on the nature and complexity of the request; 

• Where an extension is required, we will inform the requester of the reason and expected timeline. 

6. Processing fees

The exercise of data subject rights is generally provided free of charge. 

However, in cases where requests are: 

• Repetitive; 

• Unreasonable; or 

• Resource-intensive, 

FPT Smart Cloud may charge a reasonable fee in accordance with applicable laws and will notify the requester in advance. 

7. Grounds for refusal

FPT Smart Cloud may refuse to process a request in the following cases: 

• Inability to verify the identity of the requester; 

• Requests that are unclear, incomplete, or invalid; 

• Requests that may adversely affect the lawful rights and interests of third parties; 

• Other cases as provided by law. 

In all cases of refusal, we will clearly inform the requester of the reasons. 

8. Confidentiality of Requests

All information related to data subject requests will be handled and stored securely and used solely for the purposes of receiving, verifying, and processing the request in accordance with applicable laws. 

9. Contact Information

For any requests or inquiries regarding data subject rights, please contact: 

Data Protection Officer (DPO) 
FPT Smart Cloud Company Limited 

Address: No. 10 Pham Van Bach Street, Cau Giay Ward, Hanoi, Vietnam 

Email: Minhpt@fpt.com 

Phone: 0913571357 

Hotline: 1900638399 

10. Updates

This page may be updated from time to time to ensure compliance with legal requirements and operational practices. 

The latest version will be published on our website and will take effect from the date of publication. 

個人情報保護方針

COOKIE POLICY

1. Introduction

This Cookie Policy (“Policy”) explains how FPT Smart Cloud Company Limited (“FPT Smart Cloud”, “We”, “Us”) uses cookies and similar technologies when you access and use our websites, platforms, and online services. 

This Policy should be read in conjunction with our Personal Data Protection Policy. 

Your continued use of the website after being notified about cookies implies your consent to the use of cookies in accordance with this Policy, unless you choose to opt out or adjust your cookie settings.

2. What are Cookies?

Cookies are small data files stored on your device (computer, phone, tablet) when you visit a website. Cookies allow the website to: 

• Recognize your device; 

• Remember your preferences and browsing behavior; 

• Improve performance and user experience. 

3. Purpose of Using Cookies

We use cookies for the following purposes: 

• Ensuring the stable operation of the website; 

• Remembering user choices and preferences; 

• Analyzing traffic and usage behavior; 

• Improving content, performance, and experience; 

• Supporting marketing activities (subject to your consent); 

• Ensuring security and detecting fraud. 

4. Classification of Cookies

We use the following types of cookies: 

4.1. Necessary Cookies These are essential for the website to function correctly. They handle: 

• Page navigation; 

• User authentication; 

• System security. These cookies do not require your consent. 

4.2. Performance and Analytics Cookies 

These cookies help us: 

• Understand how users interact with the website; 

• Collect aggregate information (non-directly identifiable); 

• Improve system performance. The use of these cookies requires your consent according to legal regulations. 

4.3. Functional Cookies 

These cookies allow the website to: 

• Remember your preferences (language, region); 

• Personalize the user experience. 

4.4. Marketing Cookies 

These cookies are used to: 

• Display relevant advertising content; 

• Measure the effectiveness of marketing campaigns; 

• Limit the frequency of advertisement displays. These cookies are only used with your consent. 

5. Third-Party Cookies

In some cases, we may use cookies from third parties, such as: 

• Analytics providers; 

• Advertising platforms; 

• Integrated services (video, maps, social networks). 

These third parties may collect and process data according to their own policies. We recommend that you consult the privacy policies of the relevant third parties. 

6. Managing and Setting Cookies

You have the right to choose whether to accept or decline cookies. You can manage cookies by: 

Adjusting browser settings: 

• Deleting cookies; 

• Blocking cookies; 

• Setting alerts when a cookie is sent. 

Using the cookie management tool on the website (if available): 

• Accepting all; 

• Declining; 

• Customizing by cookie type. 

Note: Declining certain types of cookies may affect your experience using the website. 

7. Legal Basis

Our use of cookies complies with: 

• Personal Data Protection Law No. 91/2025/QH15 and Decree 356/2025/ND-CP guiding the Personal Data Protection Law; 

• The principles of transparency and data subject consent; 

• International practices regarding privacy. 

For non-essential cookies, we will: 

• Only use them with your valid consent; 

• Allow you to withdraw your consent at any time. 

8. Cookie Storage Duration

Cookies can be stored: 

• In-session (session cookies): Automatically deleted when you close your browser. 

• Persistent cookies: Stored for a specific period of time. 

The specific storage time depends on the purpose of use and system configuration. 

9. Policy Updates

We may update this Cookie Policy from time to time to align with: 

• Changes in legislation; 

• Technological changes; 

• Operational needs. 

The updated version will be published on the website and will take effect from the time of posting. 

10. Contact

If you have any questions regarding the use of cookies, please contact: 

• Data Protection Officer (DPO)  

• Company: FPT Smart Cloud Company Limited  

• Address: No 10 Pham Van Bach Street, Cau Giay District, Hanoi, Vietnam  

• Email: Minhpt@fpt.com  

• Hotline: 1900638399