- About Us
-
Secure, unlimited storage to ensures efficiency as well as high and continuous data access demand.
Virtual server integration for 3D Rendering, AI or ML
Enhance application capacity and availability.
Secure your exclusive advance order today and gain priority access to an all-inclusive stack for AI development, driven by NVIDIA’s powerful technology!
FPT Web Application Firewall provides powerful protection for web applications
Advanced virtual server with rapid scalability
Backup and restore data instantly, securely and maintain data integrity.
Advanced virtual server with rapid scalability
Secure your exclusive advance order today and gain priority access to an all-inclusive stack for AI development, driven by NVIDIA’s powerful technology!
Enhance application capacity and availability.
Backup and restore data instantly, securely and maintain data integrity.
Recovery, ensuring quick operation for the business after all incidents and disasters.
Diverse throughput and capacity to meet various business workloads.
Secure, unlimited storage to ensures efficiency as well as high and continuous data access demand.
FPT Web Application Firewall provides powerful protection for web applications
Intelligent and Comprehensive Virtual Web Application Firewall - Security Collaboration between FPT Cloud and Penta Security.
The Next generation firewall security service
Easily store, manage, deploy, and secure Container images
Safe, secure, stable, high-performance Kubernetes platform
Provided as a service to deploy, monitor, backup, restore, and scale MongoDB databases on cloud.
Provided as a service to deploy, monitor, backup, restore, and scale Redis databases on cloud.
Provided as a service to deploy, monitor, backup, restore, and scale PostgreSQL databases on cloud.
The service automatically initiates, maintains, manages, and protects APIs of any sizes.
- Pricing
- Partner
- Event
Southeast Asia Commercial Joint Stock Bank
Maintain customer service in the context of Covid-19 with Call Center Virtual Assistant
Success Story
Enterprise introduction
SeABank is one of the first units in the Vietnamese banking system to put FPT.AI Virtual Assistant into operation, providing a seamless experience for customers, ensuring continuous customer care activities in the context of the epidemic. Covid-19 disease is complicated.
During the development process, SeABank has always determined the digital convergence strategy and synchronous and modern technology infrastructure architecture as the main pillars for the bank's development, contributing to the increase of customer experience.
Challenges
Explosion in the number of trading customers
The rapid increase in the number of transaction customers, with nearly 1.6 million customers, is both an advantage and a challenge for SeABank.
Challenges in customer care and consulting
The big challenge in timely care and advice through the switchboard system, while ensuring operational efficiency, optimizing personnel, and improving customer experience.
Staff reduction
Some localities have had to reduce the number of staff on duty to ensure social distancing, leading to difficulties in receiving and answering customers' inquiries.
Solutions
Automate thousands of calls
With the ability to make thousands of concurrent conversations, call duration from 1 to 2 minutes, call success rate up to 98%.
Bringing a fast, instant experience to customers
FPT.AI's virtual assistant brings customers service experiences that "do not stop at a quick level, but must be instant".
Benefit
Operational optimization
Especially at peak times, automate processes, focus human resources on more complex, important tasks.
Improve service quality
Allow customers to experience outstanding customer care services 24/7 in consulting and answering questions.
Business Continuity Guarantee
Provide a seamless experience, ensuring smooth customer service through the call center at all times.
During the development process, SeABank has always determined the digital convergence strategy and synchronous and modern technology infrastructure architecture as the main pillars for the bank's development, contributing to the increase of customer experience. The cooperation with FPT Smart Cloud to deploy the Call Center Virtual Assistant is part of SeABank's strategic roadmap to improve service quality and better serve customers as well as optimize operations!
