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Secure, unlimited storage to ensures efficiency as well as high and continuous data access demand.
Virtual server integration for 3D Rendering, AI or ML
Enhance application capacity and availability.
Secure your exclusive advance order today and gain priority access to an all-inclusive stack for AI development, driven by NVIDIA’s powerful technology!
FPT Web Application Firewall provides powerful protection for web applications
Advanced virtual server with rapid scalability
Backup and restore data instantly, securely and maintain data integrity.
Advanced virtual server with rapid scalability
Secure your exclusive advance order today and gain priority access to an all-inclusive stack for AI development, driven by NVIDIA’s powerful technology!
Enhance application capacity and availability.
Backup and restore data instantly, securely and maintain data integrity.
Recovery, ensuring quick operation for the business after all incidents and disasters.
Diverse throughput and capacity to meet various business workloads.
Secure, unlimited storage to ensures efficiency as well as high and continuous data access demand.
FPT Web Application Firewall provides powerful protection for web applications
Intelligent and Comprehensive Virtual Web Application Firewall - Security Collaboration between FPT Cloud and Penta Security.
The Next generation firewall security service
Easily store, manage, deploy, and secure Container images
Safe, secure, stable, high-performance Kubernetes platform
Provided as a service to deploy, monitor, backup, restore, and scale MongoDB databases on cloud.
Provided as a service to deploy, monitor, backup, restore, and scale Redis databases on cloud.
Provided as a service to deploy, monitor, backup, restore, and scale PostgreSQL databases on cloud.
The service automatically initiates, maintains, manages, and protects APIs of any sizes.
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BOSTON VIETNAM PHARMACEUTICAL JOINT STOCK COMPANY
Pioneering the digitization of the pharmaceutical industry with breakthrough technology
Success Story
Enterprise introduction
As a pioneer in the digital transformation trend of the pharmaceutical industry when recently, this enterprise officially cooperated with FPT.AI, launching the Call Center Virtual Assistant application into the customer care process, creating a breakthrough. performance impressions.
From the second quarter of 2021, Boston Pharma officially put FPT.AI Call Center Virtual Assistant into customer care. This is a strategic step of Boston Pharma on the journey of digital transformation, with the expectation that it will bring the ability to optimize costs, improve employee performance, and at the same time change the traditional way of operation of the company. customer service department, distributor management department and agents.
Challenges
Covid-19 and social distancing
The Covid-19 pandemic broke out and caused unprecedented difficulties. Social distancing makes Boston Pharma's call center facing multiple challenges
Exploding the number of calls in the period of Covid-19
Every day, Boston Pharma's health advice call center receives thousands of calls. How to maintain and ensure transparent customer service?
Overloaded health consultation switchboard
In order to optimize the consulting operations of the switchboard, businesses need a solution that automates repetitive tasks and reduces the work of agents.
Solutions
Digitizing the pharmacy switchboard
Automatically receive thousands of incoming calls from customers, quickly respond to customer requests or accurately and immediately dispatch to the specialized department.
Automatically interact and store
Two-way automatic interaction to exchange and update information to customers with more than 12 communication scenarios. Information will be stored on the system in text or audio format in real time.
Benefit
Improve customer satisfaction
The average Satisfaction score is rated by customers up to 4.5/5. Interacting with a voice-based PBX delivers a breakthrough in experience.
improve call center performance
On average, the virtual assistant of the switchboard receives thousands of calls every month, improving up to 80% of the operating efficiency of the switchboard.
Improve quality serving
Customers don't have to wait for their needs to be met, even during peak times. The quality of customer care is uniform, coherent and transparent.
Voicebot is a breakthrough technology, applying Artificial Intelligence that Boston Pharma has recently completed and deployed. With the ability to automatically handle incoming calls, Voicebot answers customer information at any time.
