As a pioneer in the digital transformation trend of the pharmaceutical industry when recently, this enterprise officially cooperated with FPT.AI, launching the Call Center Virtual Assistant application into the customer care process, creating a breakthrough. performance impressions.
From the second quarter of 2021, Boston Pharma officially put FPT.AI Call Center Virtual Assistant into customer care. This is a strategic step of Boston Pharma on the journey of digital transformation, with the expectation that it will bring the ability to optimize costs, improve employee performance, and at the same time change the traditional way of operation of the company. customer service department, distributor management department and agents.