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Secure, unlimited storage to ensures efficiency as well as high and continuous data access demand.
Virtual server integration for 3D Rendering, AI or ML
Enhance application capacity and availability.
Secure your exclusive advance order today and gain priority access to an all-inclusive stack for AI development, driven by NVIDIA’s powerful technology!
FPT Web Application Firewall provides powerful protection for web applications
Advanced virtual server with rapid scalability
Backup and restore data instantly, securely and maintain data integrity.
Advanced virtual server with rapid scalability
Secure your exclusive advance order today and gain priority access to an all-inclusive stack for AI development, driven by NVIDIA’s powerful technology!
Enhance application capacity and availability.
Backup and restore data instantly, securely and maintain data integrity.
Recovery, ensuring quick operation for the business after all incidents and disasters.
Diverse throughput and capacity to meet various business workloads.
Secure, unlimited storage to ensures efficiency as well as high and continuous data access demand.
FPT Web Application Firewall provides powerful protection for web applications
Intelligent and Comprehensive Virtual Web Application Firewall - Security Collaboration between FPT Cloud and Penta Security.
The Next generation firewall security service
Easily store, manage, deploy, and secure Container images
Safe, secure, stable, high-performance Kubernetes platform
Provided as a service to deploy, monitor, backup, restore, and scale MongoDB databases on cloud.
Provided as a service to deploy, monitor, backup, restore, and scale Redis databases on cloud.
Provided as a service to deploy, monitor, backup, restore, and scale PostgreSQL databases on cloud.
The service automatically initiates, maintains, manages, and protects APIs of any sizes.
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FPT Digital Retail Joint Stock Company
Maximize sales and customer satisfaction with AI chatbot
Success Story
Enterprise introduction
FPT Retail Digital Retail Joint Stock Company is a member of FPT Vietnam Corporation, with two main brands: FPT Shop and F.Studio By FPT – Apple's official authorized dealer in Vietnam in top level.
After 7 years of operation, FPT Retail has developed a nationwide chain of stores, covering 63 provinces and cities, with a total of 500 stores. Currently, FPT Retail is the number 1 retailer in Vietnam in terms of laptop market share, and the 2nd in mobile phone market share.
FPT Shop is proud to be one of the four largest retailers in Vietnam. With tireless efforts, progressive spirit of integration, willingness to test the most modern technologies into customer care and management systems, FPT Shop has built a firm belief in the hearts of customers. love technology products.
Challenges
the increasing number of customers
Every day, on the fanpage of FPT Shop, there are thousands of customers who need advice on the company's digital products.
Repetitive workload
Most of the customer's questions are quite similar, more than 70% of the information customers are interested in is available in reserve data and can be answered automatically.
Waste of time and resources
The response and consultation process can be very time consuming for employees. Even when the number of messages is too much, it is inevitable to miss the message.
Solutions
Chatbot Pika - a consultant operating 24/7
Focus on building chatbot Pika is a consultant, taking on the task of answering frequently asked questions (FAQs) of customers. Prepare a clear data set and process to train the chatbot in the most methodical way.
Synchronize data, retrieve information quickly and accurately
Millions of data records, from inventory, prices to geographical coordinates, store locations, are all connected to a common data warehouse, serving the fastest and most synchronized information retrieval by chatbots.
Automatic update using natural language processing technology
FPT.AI's chatbot can clearly understand the customer's intentions, give unilateral and multiple answers, or suggest the next question/answer in the same conversation.
Benefit
Quick consultation, 24/7, anytime, anywhere
From November 2018 to now, the total number of customers who have interacted with the chatbot is 65,258 people. The number of questions the chatbot has handled is 272,789 questions. Processing speed from 2 to 3s.
Reduce operating costs, save manpower
Chatbot helps cut 60% of work time. The customer care team focuses on tasks that require more expertise such as consulting and troubleshooting.
Enhance omnichannel customer experience
Just ask chatbot Pika via Messenger or Livechat on the website, customers will receive the necessary information immediately.
Chatbot has helped us cut 60% of work time by understanding customer intent and self-learning ability every day.
