As a company with extensive experience in consumer finance from Europe and operating in Vietnam since 2008, Home Credit soon caught up with the trend of digital transformation and boldly invested in new technology. like Big Data, AI.
With more than 12 million customers in Vietnam, Home Credit Vietnam must maintain a nationwide customer service team, especially the operator system to approach and handle requests, answer questions, and remind schedules. payment… per customer
In 2019, FPT Smart Cloud was trusted and selected by Home Credit Vietnam as a strategic partner. The project lasted 2 years with the goal of building a voicebot virtual assistant solution for customer care centers, aiming to build a smart switchboard system.