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Military Commercial Joint Stock Bank

FPT.AI Vision application in digitizing the data processing

Success Story

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Enterprise introduction

Military Commercial Joint Stock Bank – MB Bank is one of the leading banks in Vietnam. With the vision of “Becoming the most convenient bank” and the goal that by 2021, it will be in the Top 5 of Vietnam’s banking system in terms of business performance, MB Bank advocates pioneering the application of technology in operations. business, develop digital banking with many outstanding utilities for users.

MB Bank has been having market leading digital technology products, bringing a great source of revenue for MB Group, and contributing to improving customer experience such as MB Bank App Banking, automated loan products, etc. eMBee virtual assistant…

Challenges

Inadequacies in data extraction
Inadequacies in data extraction
Inadequacies in the process of extracting data from members' registration records, requiring quick and accurate solutions.
Speed ​​up the process of inputting information
Speed ​​up the process of inputting information
Urgent requirements for digitization and speeding up the data entry process.
Improve customer experience
Improve customer experience
The urgent need to increase customer satisfaction and enhance customer experience.

Solutions

Automatically extract information
MB Bank has trusted and used the solution FPT.AI Vision - Automatically extracting information from the information fields on the end user's identity card and saving it into the system and has received positive feedback.
Automatically recognize letters and numbers for many interfaces, applications
Thanks to the alphanumeric recognition feature on the ID card with high accuracy even with old and blurred ID cards, FPT.AI's solution is also applied by MB Bank in the MB banking App. Bank on smartphone.

Benefit

Speed ​​up and simplify the data entry processSpeed ​​up and simplify the data entry process
With FPT.AI Vision, all input data will be extracted and entered into the system automatically, the data entry time of traders is significantly reduced.
Enhance customer experienceEnhance customer experience
With the old method, customers are forced to go to the counter to complete the procedures, and may even have to go to the counter multiple times for each information processing process. With FPT.AI Vision, customers can completely do it at home.
Increase work efficiency, reduce errorsIncrease work efficiency, reduce errors
Labor productivity increased by 60% since applying the solution. Reduce 10% of common errors in the data entry process.
MB bank's representative
Previously, input data was completely dependent on the teller. With FPT's application, it has helped our bank to increase labor productivity by 60% since applying the solution. Reduce 10% of common errors in the data entry process.