FAQ
FAQ
Updated on 18 Jul 2025

# Questions Answers
1 Why did my card get declined? Take a look at which cards are accepted by each payment partner: VNPay, Stripe.

Card declines are more common than you think, and the reasons might not always be clear.
2 Can I withdraw my unused balance? These credits are non-refundable and can only be used for AI Factory services.
3 Do I have to pay tax for usage of AI Factory? Tax is applied to service usage and complies with the tax laws of Vietnam and Japan, where our legal entities operate.