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    Atlassian Jira
    Atlassian Jira
    Updated on 26 Jan 2024
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    Integration with Atlassian Jira helps maintain accurate and reliable project status when dealing with system’s incident response. A bug issue will automatically be created in the Jira story if you have a declared incident.

    Integration

    Step 1: After clicking Integration, the information form pops up.

    Step 2: Enter the necessary information:

    • Atlassian Server URL: URL to access the Atlassian Jira system.

    • User email: Email of the account registered with Atlassian Jira

    • Access Token: Access Token of the specified account

    Note: See instructions for creating or obtaining an Access Token here

    Step 3: After filling in the information, click Integrate to integrate Jira into the incident system.

    Create a Trigger

    Step 1: First, click Show details to view details information of the Jira integration.

    Step 2: Click + Run when an event fires to create a trigger. The information form will shows up:

    Step 3: Enter the necessary information:

    • Jira Project: Choose a desired Jira project to initiate a trigger

    • Issue Type: Type of issue

    • Incident active status: The initial status of the issue when the incident is active.

    • Incident resolved status: The initial status of the issue when the incident is resolved

    • Run this action when: Incident is declared

    Step 4: After filling all the information, click Add event action to create a trigger

    Note: You can create multiple triggers.

    Delete a trigger

    To delete a trigger, Click the Trash icon.

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