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Incident severity allow users to define and measure the impact levels of an incident. Clearly and consistently defined impact levels help others in your organization quickly understand the seriousness of an incident.
The impact levels of an incident can affect your incident response process, such as how many people are involved and who needs to be notified. To get the most value from the incident impact levels, establish clear definitions for each level of impact and expected responses within your organization.
Below is a list of recommended impact levels that are given in the FMON incident system:
Severity | Description |
---|---|
Critical | High impact level, immediate attention is needed. For example: “Customer-facing” services disripted for all customers; Security or privacy breach; Loss of customer data. |
Major | Significant impact level. For example: “Customer-facing” services disrupted for a small group of customers; Core system functionality affected. |
Minor | Low impact level. For example: A minor inconvenience for customers, but there is an alternative solution available. |
Pending | Severity level needs to be determined and identified as soon as possible. |
Step 1: From the sidebar menu, choose Apps, then click FMON - Incident
Step 2: Click Settings
Step 3: In the Severity tab, choose an existing severity level, then click the Edit icon.
Step 4: Edit the Name and Description for the label if desired.
Step 5: Select a color for the label if desired.
Step 6: Click Edit Severity to update the severity level.
Step 1: From the sidebar menu, choose Apps, then click FMON - Incident
Step 2: Click Settings
Step 3: In the Severity tab, choose an existing severity level, then click the Enable/Disable toggle switch.
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